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Posted on: July 1, 2020

Contactless Holds Pickup and Return of Library Materials Services

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We are pleased to announce that the Library offers contactless holds pickup and return services while the building remains closed to the public to help prevent the spread of Covid-19. Here are the details about these services:

Laptop GraphicPlace Holds – log on to your library account online or call us at 781-741-1405 x0 to place holds on items from our collections. Please be advised that there will be a delay in the typical amount of time it takes for your holds to become available, due to safety precautions including a quarantine of materials, increased demand, and limited staffing and hours of operation at area libraries. We appreciate your patience as we face new challenges during these unprecedented times to ensure the safety of patrons and staff in our materials handling procedures.
Phone GraphicGet Notified – we will contact you by email or phone to let you know when your library materials are available and ready for pickup. Contactless holds pickup is available by appointment only. To schedule a pickup date online, fill out the appointment form included in your holds notification email. If we don't have an email address on file for you, we will contact you by phone. If we cannot reach you, we will leave a message and ask you to call us back and speak directly to a staff member to arrange and confirm a pickup date. Due to a higher than normal call volume, if we cannot immediately answer your call please leave us a message and we’ll get back to you shortly.
Calendar GraphicChoose a Pickup Date – to schedule a pickup date online, fill out the appointment form included in your holds notification email, or when you speak to a staff member by phone you will choose a specific date to pickup your holds. Same day pickup is unavailable, in order to maintain a safe, socially distanced, and contactless experience and environment for patrons and staff. If you will no longer be able to make an already scheduled pickup day, please call us to reschedule.
Books GraphicPick Up Library Materials – on the day you choose, you can pickup your holds just inside the vestibule of the outer main entry doors of the Library during hours our contactless pickup service is offered, currently Monday –Thursday and Saturday between 9am to 5pm. Items will be already checked out to you and placed on a table in a bag with your name on it. Find your bag and take it with you. Only one person at a time will be allowed to enter the vestibule; if there is a wait to enter, stand on the designated social distancing lines marked on the outside walkway.
Bookdrop GraphicReturn in Bookdrop – when you’re done with your library materials, return them in our bookdrops. All returned items will be quarantined for 3 days prior to being checked in, and no overdue fines will accrue at this time. Due to limited space, do not return donated books or anything other than library owned materials in the bookdrops.

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